Built on Trust. Driven by People.
We’re more than an insurance agency. We’re a team dedicated to making coverage simple, personal, and built around you.
A Team That Has Your Back When It Matters Most
Our mission is simple: protect what matters most to you while delivering an experience that builds trust, confidence, and long-term relationships.
Insurance isn’t just about policies, it’s about people. When you work with us, you’re not working with a single agent. You’re backed by a team of like-minded professionals who genuinely care. We listen. We act. We advocate.
When life throws the unexpected your way you need more than coverage. You need a team that responds quickly, communicates clearly, and stands with you every step of the way. That’s exactly what we deliver.
This marks the 5th year in a row our agency has achieved Elite Status
That kind of consistency doesn’t happen by accident. It’s the result of a team that shows up every day committed to serving our customers the right way, supporting each other, and continually pushing to get better. I’m incredibly proud of our team and grateful for the culture we’ve built together.
What is Elite Status mean?
Elite Status isn’t given, it’s earned. It’s reserved for a select group of agencies that consistently deliver exceptional results.
It reflects strong growth and the ability to help more families protect what matters most. But more importantly, it represents something deeper including how those customers are taken care of long after the policy is written.
Elite agencies are built on lasting relationships. It means our customers don’t just choose us, they also choose to stay with us because they’re supported, communicated with, and treated the right way every step of the journey.
For you, that means confidence. You’re working with a proven, high performing team that’s committed not just to earning your business but keeping it.
Our Core Principles
Do the Right Thing, Always
Compliance isn’t optional. Integrity is non-negotiable
Bring the Energy
Attitude drives performance. We show up ready to compete and win
Hustle with Purpose
Effort matters, but focused, intentional effort is what separates us
Grow Every Day
We don’t stay stagnant. We stretch, learn, and push past comfort zones
Win as a Team
We support each other, celebrate wins, and hold each other accountable
Our Standard is Far From Ordinary
We don’t aim to be good, we aim to be Elite
Taking care of our customers at the highest level
Supporting our teammates like it’s our responsibility (because it is)
Continuing to raise the bar individually and as a team
More Than Insurance.
We’re Part of the Community.
Our agency was built on the belief that success is measured by the impact we make both for our customers and the community we serve. We are proud to actively support and participate in initiatives that make a difference. From partnering with organizations like Toys for Tots and the Dayton Mortgage Bankers Association, to leading our annual Concert for a Cause, we are committed to showing up, giving back, and making an impact where it matters most.
Stephen Miller
Agency Owner
Stephen Miller
Agency Owner
Amanda Huffman
Operations Manager
Amanda Huffman
Operations Manager
Cindy Hunt
Senior Customer Service Agent
Cindy Hunt
Senior Customer Service Agent
Nadida Pruitt
Senior Customer Service Agent
Nadida Pruitt
Senior Customer Service Agent
Delaney Miller
Sales & Service Agent
Delaney Miller
Sales & Service Agent
Emersyn Rines
Sales Agent
Emersyn Rines
Sales Agent
Craig Nickols
Senior Sales Agent
Craig Nickols
Senior Sales Agent
Jordan Chesney
Sales Agent
Jordan Chesney
Sales Agent
Josephine Fletcher
Sales Agent
Josephine Fletcher
Sales Agent
Lacie Yerian
Sales Agent
Lacie Yerian
Sales Agent
Yvelisse Sanchez
Sales Agent
Yvelisse Sanchez
Sales Agent
Sarah McLaughlin
Executive Assistant
Sarah McLaughlin
Executive Assistant
Active Job Postings
The Steve Miller Agency is an award winning organization recognized for consistently ranking among the top 100 agencies nationwide over the past several years.
Our success is driven by our team and the strong, supportive culture we’ve built together. We are committed to continuous improvement, striving to get 1% better every day with training and development at the core of everything we do. We work hard and consistently recognize and reward success. We also have fun as a team by staying connected with our business partners and local community, participating in several events for non-profits and organizations all throughout the year. As well as keeping team gatherings a priority, whether it’s a Red’s game, Top Golf or On Par outing, we make sure we also take time to celebrate the team we have built together.
Licensed Insurance Customer Service (Fully Remote)
Insurance Consulting (Fully Remote)
Licensed Insurance Customer Service
Insurance Consulting Dayton, OH
Licensed Insurance Customer Service (Part-Time)
Insurance Consulting • Remote
Insurance Sales Representative
Insurance Sales • Remote
What We Stand For
These aren't just words on a wall. They're how we operate every day.
Clarity First
No confusing jargon. We explain your options in clear, easy to understand terms so you can make informed decisions.
Personal Service
Skip the call center experience! When you call us, you’ll talk to our real, local team who are ready to help every time.
Long Term Relationships
Our success is measured by clients who choose to stay with us year after year & we’re proud to say our agency retention is 91% because of the level of experience and service we provide.
Proven Excellence
Top 1% nationally isn't luck. It's the result of doing right by every client, every day.
Let’s secure your future
Take the first step toward a more protected tomorrow with coverage designed around what matters most to you
What Our Customers Are Saying
Iris Cowns
Jordan Chesney was very professional, knowledgeable, respectful and helpful. He patiently and smoothly led me through the path to acquiring the best auto and home insurance from AllState. Because of Jordan, I have saved $300 a month! He is very effective, and a dedicated asset to Allstate. Thank you, Jordan!!!!
Ray Rikard
The level of not only knowledge, but genuine care and respect for their customers is unmatched. No one knows anything about insurance unless you work in it. These guys make sure you are INFORMED before making decisions. Nadida just helped my SENIOR father not only save money but understand his policy. Don't waste time or money just call The Steve Miller Agency and make sure you are properly covered for anything you need. Services Motorcycle insurance, Full coverage auto insurance, Insurance consultation, Auto insurance, Renter's insurance
Elizabeth
Josephine Fletcher is a phenomenal insurance agent. When she told me that she was going to work for Allstate, I didn't jump to her aid right away. I thought I was already getting great coverage for a decent price. When I finally reached out to Josephine for an insurance quote (home & auto) for my parents, I also got a quote for my vehicles (couldn't hurt to ask). I was shocked at the annual savings! She saved my parents ~$2500, and she saved me ~$1000. Josephine has provided transparent communication regarding the policies and has been readily available to answer all questions. I've never had an insurance agent be so helpful and available. If you're looking for an honest and caring agent, I recommend Josephine. As a whole, the Steve Miller Agency has been so welcoming and helpful throughout the inspection process. It's obvious that they have a great team, who care about their clients. Thank you for all you do!
zach friend
My wife and I dealt with Delaney at The Steve Miller agency for Allstate and she does an excellent job! Anytime I tried to reach out to her she picked up the phone and helped us with what we needed to do as far as signing documents or explaining what we were signing and agreeing too. Made it super easy on my wife and I's end! Very helpful and informative!
Neytiri
Craig was Awesome helping me get home insurance and switch over my car for new insurance! It's our first time buying a home and everything as adults so we appreciate all the help we can get. Craig was very kind and helped us every step of the way! I would definitely recommend Craig moving forward. We also got our home insurance WAYYY cheaper than average and that was just the icing on the cake.
Cassie Milligan
Steve and Amanda were amazing. Not only were they incredibly quick, but when Amanda called me to review my policies she was very detailed in the review. And the best part, they saved me a bundle of money! I am recommending Steve and Amanda to all my friends and family in Ohio who are looking for auto or home insurance!!
Christine Wagers
We wanted to say that Lacie Yerian in the Dayton, OH, office was extremely pleasant, knowledgeable and helpful over the past couple of days when we decided to become Allstate customers. She explained the benefits of having Allstate rather than our former auto and home insurance without being pushy at all. The transaction was handled via cell phones and went very smoothly.
Vipul Ranatunga
Emersyn Rines is prompt, honest, and worked hard to get the best deal suited for my situation! Worked on the day she was taking leave, closed the deal as promised. Dedicated and energetic, we need more like you!
Frequently asked questions
Have questions? Let’s clear them up.
Home insurance
Auto Insurance
Industry Partners
How much home insurance do I actually need?
The right amount isn’t based on your homes market value, it’s based on what it would cost to fully rebuild your home if something happened. Many online quotes miss this and leave people underinsured. We don’t guess. We walk through your home details with you and make sure you have 100% replacement cost coverage so there are no surprises if you have a claim.
Why are some quotes so much cheaper than others?
Lower-priced policies often come with trade offs like limited roof payouts, higher deductibles, or missing coverage on key areas. We make it simple to understand the difference between price and protection so you get the right coverage at the right price, not just the cheapest option that could cost you later.
My lender said I need replacement cost, can you help me with that?
Yes! Our policies are replacement cost- not functional replacement, but true replacement cost!-and we have replacement cost for our roofs as well. No depreciation scales or home age restrictions here!
I've had a claim in the past and now I'm getting dropped by my current company. Can you help me with that?
Absolutely. Every company has different rules and reasons for what they deem "insurable." We are happy to help you look at your policy & find the best fit for your needs.
What happens if I need help or have a claim?
Some policies are sold online with little to no personal support. When something goes wrong, you may be left dealing with call centers or long wait times. With us, you’re not calling a 1-800 number. You’re working with a local team of real people who know your policy, answer when you call, and help guide you through every step.
How much auto insurance do I really need?
State minimum coverage may keep you legal, but it often isn’t enough to fully protect you financially in an accident. Medical bills, vehicle damage, and liability can add up quickly. We help you understand your options and build a policy that protects you properly, so you’re not left at risk after an accident.
Why did my auto insurance rate go up?
Rates can increase due to factors like rising repair and medical costs, claims history or changes to your driving record. We proactively review your policy and make sure you’re getting the best value for your coverage not just accepting rate increases without explanation.
I've had a claim in the past and now I'm getting dropped by my current company. Can you help me with that?
Absolutely. Every company has different rules and reasons for what they deem "insurable." We are happy to help you look at your policy & find the best fit for your needs.
How quickly can I get coverage started?
In most cases, coverage can be started the same day, sometimes in just minutes. We make the process simple and fast and can help by quick call, text, or email. We meet you where you are so you’ll always get clear options, fast turnaround, and no confusion.
What happens if I need help or have a claim?
Some policies are sold online with little to no personal support. When something goes wrong, you may be left dealing with call centers or long wait times. With us, you’re not calling a 1-800 number you’re working with a local team of real people who know your policy, answer when you call, and help guide you through every step.
My underwriters can't use ACV policies do you offer replacement cost on your homes and roofs?
Yes! Our policies are replacement cost—not functional replacement, true replacement cost!- and we have replacement cost for our roofs as well. No depreciation scales or home age restrictions here!
My buyers have been waiting several days to get a quote from their current carrier. Can you do this faster?
Absolutely! Our team works on quotes the same day we get them, often times having a completed quote within 1 hour of receiving this information. We make sure you and your client are a top priority every time.
My buyers can't talk during normal office hours, do you have someone who can help them?
Yes! Our team understands not everyone can operate in the normal Monday-Friday 9-5pm windows that insurance offices are open. We have a group of agents who are happy to take evening and weekend calls to meet the needs of your individual clients.
How quickly can you get me updated paperwork?
Our policies are instant issue for documentation. We can typically handle this request within 15-30 minutes not days! Keeping your loan on track for closing is important to you so it's important to us.
I'm hesitant to refer clients for insurance because I don't want them to have a bad experience or come away with a less than stellar policy. How do you I know you'll help them through this process?
We get it! When you refer someone you put your reputation on the line and we do not take that responsibility lightly. Our #1 job is to make sure our customers are protected and educated about how that protection works. And inside that job, we know how to make you look good! Referring to our agency means you have a dedicated team of experts who understand the insurance industry and what clients face, as well as understanding what our realtor & loan officer referral partners need. At the end of the day, we want to make sure your closings are staying on time with no surprises for you or your clients ensuring a smooth, seamless transaction across all parties.
